SHOPPING CONDITIONS AND GENERAL INFORMATION

Prices

The prices throughout the shopping catalogue are in USD. The price does not include phytosanitary certificates and shipping. The on-line shopping catalogue will give you an exact quote for shipping, but just to give you a rough estimate of the costs, see below:

Shipping and Handling

Regular Registered Mail to Europe and USA

(takes at least two week, not longer than 1 month)

Weight USA, Latin America Europe, Canada, Asia

50 g. (40 g. net) (letter) 5 USD 5 USD

200 g. (150 g. net) 8 USD 8 USD

500 g. (400 g. net) 10 USD 12 USD

1 kg (800 g. net) 18 USD 20 USD

2 kg (1600 g. net) 30 USD 35 USD

5 kg (4.5 kg net) 45 USD 76 USD

10 kg (9 kg net) 98 USD 132 USD

Courier & Phytosanitary certificate (takes between 10 and 14 days):

Weight USA, Latin America Europe, Canada, Asia

1 kg (800 g. net) 72 USD 85 USD

2 kg (1600 g. net) 91 USD 106 USD

5 kg (4.5 kg net) 133 USD 186 USD

10 kg (9 kg net) 206 USD 255 USD

Due to the fact that Couriers must obtain the phytosanitary certificate at the Chilean airport, they are not much faster than the regular registered mail. We suggest that you use the courier only when you do require a phytosanitary certificate.

If you need a phytosanitary certificate, the shipping must be by courier.

If you want the seeds to be shipped by courier, the phytosanitary certificate is required and its cost is included in shipping and handling.

We can not ship seeds by regular mail WITH phytosanitary certificate since it is obtained by the courier at the airport.

Lost Shipments

Regular Mail: We do not offer a shipping insurance. However, should your parcel be lost for any reason (including retention at the destination county customs), we will reship the same items once more. This guarantee does not apply to bulky seeds and for parcels heavier than 500 grams. For the bulky seeds/large parcels we can only offer replacement seeds free of charge, but we will not cover the shipping costs in case of a loss.

Courier: standard Courier policies apply which do cover lost items. Please note that it is virtually impossible to obtain compensations for delayed items.

Returns & Refunds

We do not accept returns, and any parcel returned to Chile will probably be retained by the Chilean customs and destroyed. That is also the reason that we do not refund money.

Should you be dissatisfied with any seeds, please write us and explain the reasons, and we will send replacement seeds or seeds of a different species.

Replacements

All the items you will see in the catalogue for which the availability status is "OK" should be effectively available. We do not work with empty lists which we will try fulfilling after receiving your order. All the seeds are in stock. Should the impossible happen and some item is not available, we offer a "2 for 1" replacement policy, that is, for any item which is not available we will put two items of same or grater value.

Payment Options:

The online catalogue offers you the possibility to pay for the items you purchased through Paypal, either from your Paypal account or with Credit Cards. We do not directly accept Credit Cards, and Credit Card transactions go through Paypal.

You can also pay manually using the following payment methods:

Payment Method Payment instructions

Bank

Transfer
(for less than 200 USD add a surcharge of 20 USD)

Beneficiary's Name:
Irina Lavruchin

Account number:
43500170477

Swift code:
BECHCLRM

Bank:
Banco del Estado de Chile

Bank address:
Chile, Talca, 1 Sur 971

Paypal
Account:

michail@chileflora.com

Western Union
Beneficiary's name:

Michail Belov

Destination Country:
Chile

Moneygram
Beneficiary's name:

Michail Belov

Destination Country
Chile

Branch:
Talca

Explanations about Our On-line Shopping Catalogue:

For all items which you will try to put into the shopping cart, their availability status will be displayed. Following status are possible:

"OK" - The requested weight is available.

"CHECK" - Means that we are almost out of the item and we will have to manually check if we have enough to fulfill your order.

"EXCEEDED" - The requested weight is not available. We may have smaller quantity.

"OUT" - This item is completely out of stock.

When you purchase the items, you have the option to buy either:

- Only the Available Items ("OK") or

- Both the Available Items ("OK") and Unavailable Items ("CHECK","EXCEEDED","OUT").

If you pay for these unavailable items, you will make a reservation, and the unavailable seeds will be shipped once they become available (the system will indicate the month when they are going to be harvested and shipped). The items which are "OK" will be shipped immediately.

Please note that many recalcitrant seeds (Myrtles or Drimys, for instance), can be purchased ONLY on order, i.e. you will have to pay for them when they are out of stock, because they are viable during a very short period and generally must be kept wet at all times, so that they are shipped semi-humid. The system will indicate you the month when these seeds will be ready for harvesting and shipping.

For larger orders, especially where you need a large quantity of a given item and it appears as "CHECK" or "EXCEEDED", we suggest that you send us a Request Order without paying. (You aasembly your order as usual through the shopping catalogue, and at the end you just send us a request without paying for it. Once we confirm that we have or can obtain the seeds you need, we will send you a confirmation email, and you can pay for the order and we will proceed with the shipping).

If you want seeds which are not in our On-line Shopping Catalogue:

If you are interested in any seeds which are not in our price list, but the plant appears in the Plant Data Base section, we can collect these on order (generally from January through April). We can also collect most of the other Chilean species (not in our database) on order. If we do not have it, we can get it.

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